Michael Ford

Mr. Ford is an attorney with a deep understanding of the relevant legal, operational, and compliance challenges related to complex accident claims. He is a senior leader who works with MRA’s business development team to drive organic growth across the United States. As a co-founder of the company, his broad experience includes having led MRA’s Operations, Product Development, Legal and Relationship Management teams. He, along with the entire MRA legal team, offers counsel and insight related to the legislation that impacts healthcare providers.
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Recent Posts

Purchasing Drivers for Accident Claim Solutions

Posted by Michael Ford on Jan 18, 2018 11:11:20 AM












In a recent HFMA Peer Review® Survey of 16 revenue cycle industry leaders, the drivers that determine quality workers’ compensation and motor vehicle accident claims solutions boil down to the triple aim of Service, Results, and Quality. To some, service may amount to responsiveness or the burden placed on the internal revenue cycle team. Beyond the collection itself, results were often related to efficiency, standardization, and compliance. And quality universally boiled down to subject matter expertise.

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7 KPI's for Effective Accident Claims Management

Posted by Michael Ford on Aug 25, 2016 3:10:30 PM

Managed correctly, auto-related accident claims yield higher reimbursement rates than most other financial classes. When under-managed, accident claims can expose a hospital to costly compliance risks, lost potential revenue and patient dissatisfaction. Below is a list of KPI’s that should be used to track and manage auto accident claim performance:

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Patient Satisfaction is Paramount: 3 Important Guidelines

Posted by Michael Ford on May 10, 2016 4:00:19 PM

Patient satisfaction has become an increasingly important focus for hospital CEOs nationwide. Not only does the voice of the patient impact a hospital’s actual reimbursement rates, it continues to amplify with the increasing dollars held in the “patient responsibility” bucket. Expectations from patients are extremely high, and innovations around price, service, and access have become imperative for providers.

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In-Sourcing Doesn't Make Sense: The Hidden Complexity of Accident Claims Management

Posted by Michael Ford on Oct 5, 2015 2:33:00 PM

Accident claims management is complex. Patient accounts resulting from motor vehicle accidents and/or workers’ compensation injuries are largely paper-based and difficult to resolve. The skill set required to properly manage these claims is broad. A legal understanding of the state and federal laws is certainly a must, as is expertly trained registration and billing teams. The following 5 paragraphs explain areas required for the proper management of accident claims and help explain why many successful health systems have chosen to outsource these claims.

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Six Challenges of Managing Accident and Workers Comp Claims

Posted by Michael Ford on Sep 28, 2015 10:49:00 AM

Healthcare executives are faced with a variety of hurdles when managing motor vehicle and workers’ compensation related patient accounts. Here are six major challenges to be aware of in this realm of accident claims management, as well as some recommendations for overcoming them:

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Why is it Crucial to Treat Motor Vehicle Accidents as a Separate Financial Class?

Posted by Michael Ford on Sep 28, 2015 10:48:00 AM

Reimbursement pressures felt by providers today are at an all-time high and are forcing hospital executives to come up with creative approaches for new sources of revenue. Yet some providers remain unaware of additional dollars that are hidden within the Motor Vehicle Accident (MVA) financial class. Why? Most providers do not treat MVAs as a separate financial class, due in large part to the highly complex and mostly manual processes required to resolve these difficult claims. While this narrow niche of AR typically represents only 2% of gross charges, these claims have the potential for significantly higher net revenue when comprehensively managed.

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Focused. Results.

MRA thought-leaders share specialty reimbursement insights and innovation.

For hospitals and health systems, getting every dollar they're entitled to means focusing on every aspect of their revenue cycle. MRA helps hospitals recognize areas where little changes can yield big results.

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